Our Promise & Values

Our Promise & Values

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Putting our customers FIRST is intrinsic to everything we do at Mistral Bus and Coach.

  • Flexibility is at the heart of our business culture, and offering choice in all areas of our business is key to retaining our customer base. Our aim is to partner with the leading vehicle manufacturers and finance providers in the industry to provide class leading products on a variety of different financial packages.

  • Mistral is proud to be an independent company that builds long standing relationships with both its customers and suppliers. Our independence guarantees that we are able to offer our customers the best option for their business.

  • Delivering on our promises is at the core of everything Mistral does. We aim to provide outstanding customer service and exceed your expectations.

  • In a fast moving industry where contract lead times are short and speed of response is everything, we are committed to supporting our customers efficiently. We aim to have a reasonable number of vehicles in stock at all times to allow a rapid turnaround from order to delivery.

  • The strength of Mistral is in its people. We aim to have the best people who are trained and empowered to go the extra mile to support our customers and deliver outstanding service.

Pre-purchase
test drives

Dedicated indoor
inspection area

Service & MOT

6 months warranty*

Certified vehicle finance

Full safety inspection

Tyres 6mm tread minimum

Valeted interior

* 6 months’ vehicle warranty available on all used vehicle sales – provided by 3rd party specialist vehicle insurance policy - subject to terms and conditions – exclusions apply

Freephone 0800 781 4144